Birmingham-based Automation Personnel Services has received a 2016 Best of Staffing Client Satisfaction award from Inavero, a global client and talent satisfaction survey company. Of nearly 17,000 staffing companies that compete for this award, fewer than 2 percent achieve it, according to Inavero.
The announcement comes just three months after Automation Personnel Services President and CEO Stephen Nordness was named 2015 CEO of the Year by the Birmingham Business Journal. Mr. Nordness was named top CEO in the Midsized Business category.
Portland, Oregon-based Inavero said Automation Personnel Services earned the Best of Staffing Client Satisfaction award by providing superior service quality. “Finding the best staffing partner with a proven commitment to service excellence can be really tough,” said Inavero CEO Eric Gregg. “We are very proud of the 2016 award winners.”
Said Mr. Nordness, “Automation Personnel Services consistently aims to serve our clients with dignity and steadfast dedication. This award is a testament to that dedication, and we are honored to be recognized in this way.”
To determine award winners, Inavero sent satisfaction surveys to all clients of each staffing agency. Responding clients rated their experience on a zero-to-10 scale, and were asked if they would recommend the agency to a friend or colleague. Automation Personnel Services received near perfect satisfaction scores from their clients, significantly higher than the national industry average of 27 percent.
The benchmark response rate for the 2016 award was 50 percent. Automation met and exceeded the benchmark with a 64 percent score, which is higher than the Industry average.
“Leaders of growing companies are more committed than ever to staying flexible in this stable yet volatile market, making staffing firms the most viable employment partnership,” Mr. Gregg said. “BestofStaffing.com is the place to find the winning agencies that place talent with the skills you need in your city or state.”
About Automation Personnel Services
Automation Personnel Services, Inc. has district offices that operate throughout much of the United States including Alabama, California, Florida, Georgia, Tennessee, North Carolina, South Carolina, Louisiana, Texas and Mississippi. Automation Personnel Services specializes in providing employees to fill various customer needs in the light industrial sector warehousing, plastics manufacturing, electronics manufacturing, assembly and production lines for various products, distribution centers, and other labor intensive needs
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on over 1.2 million satisfaction surveys from staffing agency clients and talent each year, and the company serves as the American Staffing Association’s exclusive service quality partner.
About Inavero’s Best of Staffing
Inavero’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based completely on the ratings given to them by their clients and job candidates. Award winners are showcased by city and area of expertise on BestofStaffing.com – an online resource for hiring professionals and job seekers to find the best staffing agencies to call when they are in need.