The Future of Call Centers

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The Future of Call Centers

By Lee Hurley One of the most interesting things about CRM technology is that with all of the advanced ways to help companies more efficiently communicate with their customers, often the consumer simply wants someone to talk to. Well-meaning companies who have consistently worked harder to rely on technology to answer questions have realized the… Read more »

How will automation affect future hiring needs?

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Automation-And-Future-Hiring-Needs

By Lee Hurley We all know that automation will affect our jobs in the future. What we don’t know is how it will affect our future hiring needs. We can  offer educated guesses and we can look at the past as a way to predict the future but technology today moves faster than a Japanese… Read more »